Refining Searches - the ComArchive Search Syntax

A query is broken up into terms and operators. There are two types of terms: Single Terms and Phrases.

1.  A Single Term is a single word such as test or hello
2.  A Phrase is a group of words surrounded by double quotes such as "hello dolly".

Multiple terms can be combined together with Boolean operators to form a more complex query. Refer to the table below for more information.

Searching for content or subject of emails

Do not include

	Search Phrase	Description	Example
Operators
Multiple words	horses eating	Find emails containing the words horses and eating	Finds emails containing the phrase: The horses are eating
OR	horses OR eating (note that OR needs to be in capital letters)	Find emails containing the words horses OR eating	Finds emails containing the phrases: 1. The horses are eating 2. The cows are eating
Double quotes “…”	“horses are”	Find emails containing the phrase "horses are”	Find emails containing the phrase: The horses are eating
Wildcardse"> Wildcards
	Te?t	Single character wildcard	Find emails containing the phrases: 1. Test went well 2. The text is great
*	Test*	Multiple character wildcard	Find emails containing the phrases: 1. The test went well 2. The testers are great 3. The tests went well
-…	-horse"style3"> -horse	Do not include any search results containing the word horse

Searching Using the From and To Fields

Operators and wildcards can also be used in the From and To fields.

It is possible to sear and narrow the search result to the emails coming from the domain (company) Maersk, by entering the term maersk* in the From field.

Illustration 3 - Using From and To fields

If uncertain of the spelling of a domain name, the * and ? wildcards can be used.

These same search terms can also be used for the name of the sender or receiver.

For Example: Enter the name of the sender/receiver as henrik or hen* if only the name, or first part of the name, of the sender/receiver is known.

Advanced search options can make searching highly specialised – useful if performing e-discovery on large amounts of data. Refer to APPENDIX A for some of these options.

Working with Emails Retrieved from the Archive

When the ComArchive search button is used, it is searching the archive.

When a user finds an item that they would like to work with, they can simply double-click on the item (as with emails in Microsoft Outlook).

When the user double-clicks on an item a small window appears with a progress bar. This progress bar tells the user that the mail is being retrieved from the archive.

Illustration 4 - Downloading message

Once retrieved, users can work with an item as they normally would in Microsoft Outlook. However they will not be able to save the email in their Microsoft Outlook Draft folder. This is due to the security reasons of preserving an audit trail of email content in ComArchive.

Note: Because users are working with email residing in the archive, email actions are limited to the following:

•  Reply
•  Reply all
•  Forward
•  Integration with other Microsoft Office applications (such as sending to OneNote) etc.

Unlike other email archiving solutions the ComArchive for Outlook plug-in provides the end-user with tight integration into other Microsoft applications because:

1.  ComArchive preserves email in native Microsoft Exchange format
2.  ComArchive works with archived emails from within Microsoft Outlook

This tight integration between ComArchive and Microsoft Outlook is limited if users switch to using the ComArchive Web Client interface.